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NHS Wayfinding

Improving the patient experience

So you're coming into hospital - typically you're confronted with a huge, complex building, with hundreds of identical corridors runnig in every direction. Signs with meaningless terminology, maps with no reference points. And you have more important things to worry about anyway...

The NHS has been doing a lot of work around wayfinding - trying to help patients and visitors (and staff!) find their way around its properties, much of it based on the excellent work done by Colette Jeffrey and David Lewis at Enterprise IDU.

Posted by Brian 24.7.03 [ page link ]


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